Returns & Refunds
Our products have been curated with beauty, usefulness and sustainability in mind. We believe that part of being sustainable is only buying what you absolutely need. The “buy to return” mentality of our modern society takes a toll on the environment in many ways, and we encourage you to think carefully before you make a purchase. We want you to be happy with what you’ve chosen, so if you’re not completely satisfied with your purchase, please contact us at firstname.lastname@example.org within 14 days of the delivery date. This excludes personal care items and sale items.
Unfortunately we do not offer free returns at this time.
If for any reason you need to return your purchases to us, you have 14 days from the day you receive your order to notify us that you will be returning some or all of your items.
From this day, you will then have a further 14 days to return any unwanted items.
You can send an email to email@example.com to let us know you're returning the item so we can be ready to process your refund. If we do not hear from you within 14 days, we will assume you are satisfied with your purchase and will be unable to honour any refunds beyond this point. This does not affect your statutory rights.
Shipping costs are non-refundable.
WITHIN THE UK
Of course, we hope that you love your purchases from us, however we do understand that sometimes you might change your mind and want to send some things back to us.
In order for us to process your refund, credit note or exchange, the goods must be returned back to us in their original packaging.
Please keep your receipt as proof of sending when returning your order until you have received your refund.
OUTSIDE OF THE UK
If you are outside of the UK, you will need to re-pay the shipping fee when we send out an exchange and when sending us back an order for a refund.
You will also need to contact us in advance for Customs forms in order for the order to be returned back to us correctly.
If orders are returned without contacting us or using incorrect or no forms, we cannot guarantee a refund or exchange.